The purpose of the report is to provide a detailed overview of the status of human capital in the tourism industry in terms of human capital required, training received both before and after being hired, and to assess the needs of the industry in terms of education and training programs for the future. Based on the high human capital demands of the tourism industry projected in the period 2021-2027, this report also considers the total supply and forecasts a widening skills gap in the tourism industry. This document was informed through multiple data sources, extensive consultations with the industry and an examination of international best practices.
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